E-commerce
Most stores do not lose sales at the checkout. They lose them three screens earlier, when the customer could not tell two products apart or could not find the answer to one specific question.
- Storefront Design
- Product Architecture
- Checkout Flow
- Payments
- Merchandising
THE PROBLEMS THIS WORK EXISTS TO FIX.
- 01
Customers cannot compare options
When products differ in ways the page does not surface, people leave to research and often do not come back.
- 02
The catalogue structure fights discovery
Categories built around internal logic rather than customer language make search and filtering feel broken.
- 03
Checkout leaks
Surprise costs, forced account creation, and long forms are the usual culprits, and all three are fixable.
- 04
Product pages answer the wrong questions
Specification tables are not the same as answering what a buyer actually wants to know before committing.
Storefronts built around the decision a customer has to make, not just the catalogue.
Product architecture comes before design
Before any storefront design happens we work out how the catalogue should be organised, what attributes matter for filtering, and which comparisons customers need to make. That structure drives navigation, search, and the shape of the product page.
Getting this wrong is expensive because it is difficult to change later. Category structure ends up in URLs, in internal links, and in whatever search visibility the store accumulates.
The product page is the whole store
For most stores the product page receives more entrances than the homepage. It has to work as a landing page for someone who has never seen the brand: what this is, who it suits, what it costs delivered, how returns work, and what happens next.
Imagery carries most of that weight, which is why photography is a line item rather than an afterthought. Where genuine product photography exists, we build around it.
Checkout is a subtraction exercise
Every field, step, and interruption between the cart and the confirmation reduces completion. We remove what is not legally or operationally required, surface delivery costs early, and keep guest checkout available.
Payment options get chosen against the actual customer base rather than added because they exist.
Platform choice is a business decision
Shopify handles the commerce mechanics well and suits most stores. WooCommerce fits businesses already invested in WordPress. A headless build makes sense when the storefront experience needs to go beyond what a theme can express, and it costs more to build and maintain.
We recommend against headless unless the project genuinely needs it.
THE PROCESS.
- 01
Catalogue
Product data, attributes, categories, and the comparisons customers need.
- 02
Platform
Platform recommendation with the trade-offs written down.
- 03
Design
Storefront, category, product, cart, and checkout designed as one flow.
- 04
Build
Development, payments, shipping logic, and tax configuration.
- 05
Launch
Test transactions, analytics events, and post-launch monitoring.
FAQ
Shopify or WooCommerce?
Shopify for most businesses that want the commerce layer handled. WooCommerce when you are already running WordPress and want everything in one place. We make a recommendation against your catalogue size, fulfilment process, and team.
Can you migrate an existing store?
Yes. Product data, customer accounts, order history, and URL redirects are all part of a migration scope.
Do you handle product photography?
It is available as a line item in the configurator. Where you already have usable photography we build around it.
What about abandoned carts?
Recovery flows are part of the email marketing integration rather than something included by default.
- 01
Custom Website Design
Custom UI/UX design built specifically around the business and customer journey.
Explore - 06
SEO
Technical SEO, on-page SEO, structured data, performance optimization, and search foundations.
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Website Maintenance
Continuous updates, monitoring, backups, security, and improvements.
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